Communication Is Key To Success

We have recently touched on this a bit on our website, but we thought it would be a great idea to reiterate again here in our blog. Associate Jewelers, Inc. has a very large customer base which is comprised of many different components. We have the walk in customers who grace us with surprise visits. We have many different clients that are wholesalers and many who ship us damaged jewelry that needs repair. Overall, each component is equally important. It is in our ability to be flexible that we pride ourselves.

Unfortunately and fortunately, we are one of the only jewelry businesses that let’s third parties write instructions about repairs. This being said, we would like to stress how important clear communication is to our success. On occasion we will have clients that have written poor instructions about an item that needs repair. When this happens we are chagrined to say that we may be forced to do repairs that are not what the customer of our clients wants.

Help Us Help You

To prevent errors in repairs do to miscommunication we would like to encourage each of our clients to take extra care when writing out repair instructions. As much as we would like to be, we are not mind readers. Our work starts by looking at your instructions and should your instructions have strange symbols or sloppy hand writing it could make deciphering the text hard. Please take your time when writing instructions. Bulleted or numbered lists are often the most efficient means of communicating these types of instructions.

1. Repair filigree on both sides of ring. Must match exactly. $300 k

2. Supply and set two matching sapphires. $50 k

3. Remove old white gold tips and repairs. $55k

4. Retip (laser) platinum tips. $65k

5. Repair places where the old repairs were. $67k

6. New shank, size 8, make shank round $135k

This would be a great list because it not only has mention of what you need to have done, but also the keystone price that you have given the customer. If these numbers don’t match ours then we know that we need to work out different arrangements. We understand that you are here to make a profit, information like this is helpful for us to give you the best service possible.